Case Studies

When dealing with tough issues, process matters Editor's Note: A version of this column ran in the Spring 2015 edition...

Editor’s note: You can read Parts A and B of this case study in the Summer 2014 issue of The Journal. The story of...

Part 3 of 3 (Read Part 1 and Part 2). With our scenarios in hand, the 50 of us reunite in the big room and discuss...

Part 2 of 3 (Read Part 1 here). When we reconvene, a woman named Pam takes the microphone from the governor and...

Part 1 “Shut the doors. Switch off your phones,” the governor says intently. “Nobody gets in or out of here for a...