Understand the Process Challenges
Process challenges are people challenges. They are issues or barriers that exist among members of a group, community or organization who face a common problem or opportunity. Process challenges are about how people work (or don’t) together. We think about process...
Distinguish Technical and Adaptive Work
Sometimes (usually!) challenges and problems are messier than we first think. Don’t make things worse by jumping in with a solution before understanding what’s really happening. Every situation calling for leadership has elements that are adaptive (focused on...
