Act Experimentally
Get Comfortable with Treating Failure as Data When something is broken, fix it. Use your expertise or the expertise of others to get back to the status quo. We call that technical work. So often though, we’re working on challenges that require us to be innovative or...
Give the Work Back
The Pressure of Expertise I was really looking forward to this cup of coffee. Three months into a new job at KLC, I was meeting two friends and members of the team I managed at the organization where I had spent more than a decade. After the initial catch up on each...
Raise the Heat
Discomfort is a Key Ingredient of Progress People love to be comfortable. Think of all the ways we work as humans to add comfort to our lives. I need to look no further than my pre-teen daughter who goes to great lengths to put any money she receives or earns toward...
